Privacy policy

R.C.M.S. believes that electronic privacy is crucial to the on going success of the internet as a service. Our policy is to keep the information you supply completely confidential.

(1) What information do we collect?

We may collect, store and use the following kinds of personal data:

 (a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type, referral source, length of visit and number of page views);

 (b) information that you provide to us for the purpose of registering with us or purchasing from our site.

 (c) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters;

 (d) any other information that you choose to send to us;

(2) Cookies

A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser. We may use both “session” cookies and “persistent” cookies on the website.  We will use the session cookies to: keep track of you whilst you navigate the website. We will use the persistent cookies to: enable our website to recognise you when you visit. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date. This Web site uses etracker technology ( to collect visitor behaviour data.  We also use Google Analytics to analyse the use of this website.  Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers.  The information generated relating to our website is used to create reports about the use of the website. Google will store this information.  Google's privacy policy is available at: . Our advertisers may also send you cookies. You can change your privacy settings for this site using the the privacy button on the bottom right of the screen. The cookie control privacy button and title bar allow us to be compliant with EU Law.  You can consent to these cookies by either selecting the Cookie bar at the top of the page or subsequently by clicking on the privacy button at the bottom of a webpage. Most browsers allow you to refuse to accept cookies.  (For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.)  This will, however, have a negative impact upon the usability of many websites [, including this one].]

(3) Using your personal data

 Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website. We may use your personal information to:

 (a) administer the website;

 (b) improve your browsing experience by personalising the website;

 (c) enable your use of the services available on the website;

 (d) send you general (non-marketing) commercial communications;

 (e) send you email notifications which you have specifically requested;

 (f) send to you our newsletter and other marketing communications relating to our business which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);

 (g) deal with enquiries and complaints made by or about you relating to the website;

 Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us. We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.


(4) Disclosures

We may disclose information about you in the following circumstances:

 (a) to the extent that we are required to do so by law;

 (b) in connection with any legal proceedings or prospective legal proceedings;

 (c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

 Except as provided in this privacy policy, we will not provide your information to third parties.


(5) Security of your personal data

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure (password- and firewall- protected) servers. Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. You are responsible for keeping your password and user details confidential. We will not ask you for your password.

R.C.M.S uses Paypal as our PayPal & Credit Card payments collection system. No private information is disclosed between Paypal and R.C.M.S 

R.C.M.S uses Facebook as a Communication portal and as such usage of Facebook is subject to their terms & Conditions.

(6) Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website.  You should check this page occasionally to ensure you are happy with any changes.

(7) Your rights

Your rights. You may instruct us not to process your personal data for marketing purposes by email at any time. (In practice, you will usually either expressly agree in advance to our use of your personal data for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal data for marketing purposes.

(8) Third party websites

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

(9) Updating information

If the personal information which we hold about you needs to be corrected or updated, please login to your account and amend it as necessary.

(10) Contact

If you have any questions about this privacy policy or our treatment of your personal data, please write to us by email to or by post to RCMS, 14 Brookes Rise, Langley Moor, Durham DH7 8XY. Or Tel/Fax: 0191 3782142